Refund Policy

Effective Date: May 27, 2022

At LanGeek, we strive to provide a seamless and rewarding language learning experience. However, we understand that circumstances may arise where users need to request a refund. Below are the details of our refund policy:

1. Duration of Refund Eligibility:

   • Users are eligible for a full refund within the first week of their initial purchase, no questions asked.
   • For users facing legitimate issues that significantly impact their learning experience, we offer a three-month refund period.

2. Refund Process:

   • Website Purchases:
     • Users who purchased a plan directly from our website should send an email to [email protected] requesting a refund.
     • Along with the refund request, users should provide the email address they used to sign in to the LanGeek platform.
   • App Market Purchases:
     • Users who made their purchase through app stores (such as the App Store or Google Play Store) should follow the refund process specified by the respective market.
   • Once a refund request is received, our team will review and approve it.
   • Refunds may take up to two working weeks to be processed and reflected in the user’s account.
   • After a user receives a full refund, LanGeek reserves the right to delete all information they created using a premium plan to prevent abuse.

3. Partial Refunds:

   • We do not offer partial refunds. Refunds are processed in full.

4. Cancellation Policy:

   • Subscriptions purchased directly on our website are not auto-renewable. Users have full control over their subscription duration.
   • For subscriptions obtained through app markets, the cancellation process follows the policies set by those markets.
   • Canceling a subscription does not affect a user’s premium account status, as long as the subscription has not expired.

We value our users’ satisfaction and are committed to resolving any issues promptly. If you have any questions or need assistance, feel free to reach out to our support team.