LanGeek values its users’ feedback and actively works to improve the platform based on suggestions and reported issues. Whether you want to share your thoughts or need assistance with a problem, LanGeek provides several ways to get in touch.
Providing Feedback
The best way to provide feedback is through the dedicated feedback form on LanGeek’s website or by sending an email to info@langeek.co. Both options ensure your message reaches the support and product teams promptly.
LanGeek also accepts messages through its social media channels; however, responses via social media may take longer as these are given lower priority compared to emails and feedback forms.
For convenience, you can access the feedback form directly on the platform’s “Contact Us” page: LanGeek Contact Us.
Reporting Bugs or Technical Issues
If you encounter a bug or technical issue, you can use the “Contact Us” page or send an email to report the problem. One advantage of LanGeek’s approach is that messages can be written in any language—English is not required. This flexibility makes it easier for users from different backgrounds to communicate.
Response Times and Prioritization
LanGeek’s support team aims to respond to feedback and issues within a few hours, provided it’s not a weekend or holiday. For urgent problems, immediate action is taken to resolve the issue as quickly as possible. Less critical issues may take a few days or weeks to address, depending on their complexity.
How Feedback is Handled
LanGeek encourages all types of feedback, whether positive or negative. Suggestions related to features, content, or interface improvements are forwarded to the product team, where each submission is carefully reviewed and considered for future updates.
Although users are not directly notified when their suggestions are implemented or issues resolved, updates are announced on LanGeek’s social media platforms. Following LanGeek on social media is a great way to stay informed about new features or resolved issues.
Examples of User-Driven Improvements
User feedback has directly influenced several recent updates. For example, LanGeek made improvements to its Daily Words feature, adding spelling exercises and other enhancements based on user requests. These changes demonstrate LanGeek’s commitment to responding to the needs of its community.
Future Community Engagement Plans
While LanGeek does not currently have forums or community spaces for discussions, the team is considering launching a community website as the user base continues to grow. This would provide a platform for users to share ideas, discuss issues, and collaborate on language learning tips.
Resolving Common Issues
LanGeek receives daily feedback from users and addresses multiple bugs and issues with every update. The support team ensures that reported problems are logged and resolved efficiently, contributing to an improved user experience with each release.
By maintaining open lines of communication and prioritizing user input, LanGeek continues to evolve as a user-centric platform for language learners. Whether you’re providing feedback or reporting an issue, your input plays a vital role in shaping the future of LanGeek.